Fair Practice Code

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Preamble

The Fair Practice Code is being formulated following the directive issued by National Housing Bank (NHB)

Objective
The objectives of the code are the following:

  • Promote good and fair practices by setting standards in customer dealing;
  • Provide transparency in systems, procedures, policies, terms & conditions so that the customers can have a better understanding of what he/she can reasonably expect of the services;
  • Encourage market forces through competition to achieve higher operating standards;
  • Promote a fair and cordial relationship between the customer and GRUH; and
  • Foster confidence in the housing finance system.

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